Returns & Refund Policy

At Melting Pot Restaurants, we want you to enjoy the fondue experience at home; however, due to the perishable nature of our food products, we cannot accept returns on food items once they have shipped. If your order arrives damaged or incomplete, please contact our guest services team within 24 hours of delivery for a replacement or store credit.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, immediately check your package for any signs of damage or missing gourmet items.

• 2.
  Document Issues

  Take clear photos of the damaged packaging or incorrect items to help us process your claim quickly.

• 3.
  Contact Guest Services

  Email our support team with your order number and photos within 24 hours of the delivery timestamp.

• 4.
  Resolution Process

  Our team will review your request and issue a replacement shipment or a refund to your original payment method.